Resume – Hire me

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Introduction
Summary

Experienced computer professional and upcoming aerospace engineering graduate seeking an early career position in the aerospace industry to work in areas related but not limited to guidance, navigation, controls, and computational fluid dynamics. I am used to wearing different hats; I am a team player but can work well independently when required. I have a considerable amount of experience in customer service and help desk. I love being part of and contributing to technical teams. Some of my professional interests are flight controls, avionics, electronics, programming, robotics, GN&C, using CAD & CFD software, aircraft/spacecraft, and space exploration

Skills
  • Technical Support
  • Programming: C, Java, C#, JavaScript, MATLAB, python
  • Python/Django Web Development
  • Control Systems
  • Computer Aided Design: SolidWorks Certified Associate
  • Product Design
  • Linux Red Hat
Education
University of Central Florida
2016-2020

Major: Aerospace Engineering

Minor: Computer Science

Saint Petersburg College
2014-2016

General Engineering

Degree Earned: Associate of Arts (A.A.)

Pinellas Technical College
2011/2012

Computer Systems Technology

Degree Earned: Computer Systems Technician

Experience

08/2016-11/2016

Technical Support Specialist
Mosyle Corporation
  • Provide support and troubleshooting to customers through multiple channels. Including, but not limited to: phone, e-mail, web-based ticketing system, remote conferencing, and help center content.
  • Investigate, test, and resolve technical issues.
  • Document all communications and track feature requests to support the continuous development of the product.
  • Communicate and actively engage with potential and existing customers to support and increase their use of Mosyle Manager MDM.

12/2013-03/2016

Technical Support / Web Developer
CerTek Software
  • Increased conversion rate by 21% by designing and developing new website
  • Reduced technical support requests by nearly 35% with new help center content
  • Increased productivity of development team by alpha-beta testing minor & major features
  • Improved success rate of point-of-sale software/hardware installation with flow templates and follow-ups
  • Maintained/serviced customer’s systems ranging from handheld devices to servers

07/2012-12/2013

Systems Administrator
Shadow Caster Lighting
  • Maintained/serviced a variety of system ranging from handheld devices to servers
  • Maintained/updated social media and website Implemented marketing strategies to drive Internet traffic
  • Assisted with Spanish interpretation/ translation
  • Supported product development and assembling team
  • Supported sales team and manage RMA requests

02/2011-12/2011

Bilingual Research Interviewer
The Nielsen Company
  • Practiced excellent customer service techniques at all times
  • Placed call to telephone numbers in sample selected for client specific studies
  • Maintained confidentiality of procedures, scripts and respondent information
  • Followed strict guidelines for obtaining consistently unbiased raw data
Languages
  • Spanish (native)
  • English (fluently)
  • Portuguese (intermediate)
Volunteering Experience

10/2016

Lockheed Martin Day of Caring
Social Services

The Orlando VA Medical Center’s Lake Baldwin Outpatient Clinic received a makeover by more than 1,500 Lockheed Martin (NYSE: LMT) employees, family members and friends as part of the company’s annual Day of Caring. Lockheed Martin volunteers completed more than 80 projects in an effort to revitalize the facility’s grounds

Certifications
  • Microsoft Office 2010 Specialist (Outlook)
  • Microsoft Office 2007 Specialist (Access)
  • Microsoft Office 2007 Specialist (Word, PowerPoint, Excel, Access)
  • CompTIA A+
  • CompTIA Network+
  • IPC J-STD-001 Certification