Resume – Hire me
This resume is still a work in progress. Check my LinkedIn profile for latest updates.
I am attracted to science and engineering. I have been working with computers for quite some time and understand them well enough to the level of an IT professional & junior programmer. I am pursuing a Bachelor of Science in Aerospace Engineering at the University of Central Florida. I am used to wearing different hats; I am a team player but can work well independently when required. I have a considerable amount of experience in customer service, and help desk, but I lean more towards being member of a technical team. I like electronics, programming, robotics, using CAD software, aircraft, and astronomy.
Eventually, after years of learning and experience in the field, I would like to found a company to work on innovative products/services that help humanity move forward understanding our universe. My professional goal is to develop myself into an inventor, and I quote Sir Isaac Newton, "... by standing on the shoulders of giants", that is, with all technological and scientific knowledge available at my disposal.
Although one of the most difficult things to see happening, I believe in a world where all beings can live peacefully, balanced and with relative equality; where all beings can reach near maximum performance to do great things in our universe.
This is an exciting time we're living in and the best thing we can do is contribute to an even better future. There are plenty of opportunities to help others and I try to do so as frequently as possible. Life is great and full of challenges yet no one challenge cannot be surpassed by the greatness of humanity, eventually
- Technical Support
- Java Programming
- Python/Django Web Development
- Help Desk
- Solidworks
- Product Design
- Linux Red Hat
Major: Aerospace Engineering
Minor: Computer Science
General Engineering
Degree Earned: Associate of Arts (A.A.)
Computer Systems Technology
Degree Earned: Computer Systems Technician
08/2016-11/2016
- Provide support and troubleshooting to customers through multiple channels. Including, but not limited to: phone, e-mail, web-based ticketing system, remote conferencing, and help center content.
- Investigate, test, and resolve technical issues.
- Document all communications and track feature requests to support the continuous development of the product.
- Communicate and actively engage with potential and existing customers to support and increase their use of Mosyle Manager MDM.
12/2013-03/2016
- Increased conversion rate by 21% by designing and developing new website
- Reduced technical support requests by nearly 35% with new help center content
- Increased productivity of development team by alpha-beta testing minor & major features
- Improved success rate of point-of-sale software/hardware installation with flow templates and follow-ups
- Maintained/serviced customer’s systems ranging from handheld devices to servers
07/2012-12/2013
- Maintained/serviced a variety of system ranging from handheld devices to servers
- Maintained/updated social media and website Implemented marketing strategies to drive Internet traffic
- Assisted with Spanish interpretation/ translation
- Supported product development and assembling team
- Supported sales team and manage RMA requests
02/2011-12/2011
- Practiced excellent customer service techniques at all times
- Placed call to telephone numbers in sample selected for client specific studies
- Maintained confidentiality of procedures, scripts and respondent information
- Followed strict guidelines for obtaining consistently unbiased raw data
- Spanish (native)
- English (fluently)
- Portuguese (intermediate)
10/2016
The Orlando VA Medical Center’s Lake Baldwin Outpatient Clinic received a makeover by more than 1,500 Lockheed Martin (NYSE: LMT) employees, family members and friends as part of the company’s annual Day of Caring. Lockheed Martin volunteers completed more than 80 projects in an effort to revitalize the facility’s grounds
- Microsoft Office 2010 Specialist (Outlook)
- Microsoft Office 2007 Specialist (Access)
- Microsoft Office 2007 Specialist (Word, PowerPoint, Excel, Access)
- CompTIA A+
- CompTIA Network+
- IPC J-STD-001 Certification