Resume – Hire me

This resume is still a work in progress. Check my LinkedIn profile for latest updates.


Introduction
Summary
Experienced computer professional and upcoming aerospace engineering graduate seeking an early career position in the aerospace industry to work in areas related but not limited to guidance, navigation, controls, and computational fluid dynamics. I am used to wearing different hats; I am a team player but can work well independently when required. I have a considerable amount of experience in customer service and help desk. I love being part of and contributing to technical teams. Some of my professional interests are flight controls, avionics, electronics, programming, robotics, GN&C, using CAD & CFD software, aircraft/spacecraft, and space exploration
Skills
  • Technical Support
  • Programming: C, Java, C#, JavaScript, MATLAB, python
  • Python/Django Web Development
  • Control Systems
  • Computer Aided Design: SolidWorks Certified Associate
  • Product Design
  • Linux Red Hat
Education
University of Central Florida
2016-2020
Major: Aerospace Engineering Minor: Computer Science
Saint Petersburg College
2014-2016
General Engineering Degree Earned: Associate of Arts (A.A.)
Pinellas Technical College
2011/2012
Computer Systems Technology Degree Earned: Computer Systems Technician
Experience
Technical Support Specialist
08/2016-11/2016
Mosyle Corporation
  • Provide support and troubleshooting to customers through multiple channels. Including, but not limited to: phone, e-mail, web-based ticketing system, remote conferencing, and help center content.
  • Investigate, test, and resolve technical issues.
  • Document all communications and track feature requests to support the continuous development of the product.
  • Communicate and actively engage with potential and existing customers to support and increase their use of Mosyle Manager MDM.
Technical Support / Web Developer
12/2013-03/2016
CerTek Software
  • Increased conversion rate by 21% by designing and developing new website
  • Reduced technical support requests by nearly 35% with new help center content
  • Increased productivity of development team by alpha-beta testing minor & major features
  • Improved success rate of point-of-sale software/hardware installation with flow templates and follow-ups
  • Maintained/serviced customer's systems ranging from handheld devices to servers
Systems Administrator
07/2012-12/2013
Shadow Caster Lighting
  • Maintained/serviced a variety of system ranging from handheld devices to servers
  • Maintained/updated social media and website Implemented marketing strategies to drive Internet traffic
  • Assisted with Spanish interpretation/ translation
  • Supported product development and assembling team
  • Supported sales team and manage RMA requests
Bilingual Research Interviewer
02/2011-12/2011
The Nielsen Company
  • Practiced excellent customer service techniques at all times
  • Placed call to telephone numbers in sample selected for client specific studies
  • Maintained confidentiality of procedures, scripts and respondent information
  • Followed strict guidelines for obtaining consistently unbiased raw data
Languages
  • Spanish (native)
  • English (fluently)
  • Portuguese (intermediate)
Volunteering Experience
Lockheed Martin Day of Caring
10/2016
Social Services

The Orlando VA Medical Center’s Lake Baldwin Outpatient Clinic received a makeover by more than 1,500 Lockheed Martin (NYSE: LMT) employees, family members and friends as part of the company’s annual Day of Caring. Lockheed Martin volunteers completed more than 80 projects in an effort to revitalize the facility’s grounds

Certifications
  • Microsoft Office 2010 Specialist (Outlook)
  • Microsoft Office 2007 Specialist (Access)
  • Microsoft Office 2007 Specialist (Word, PowerPoint, Excel, Access)
  • CompTIA A+
  • CompTIA Network+
  • IPC J-STD-001 Certification
Aerospace Engineering Student - Computer Professional
Technical Support
I know how to use my technical knowledge bundle it in customer service and deliver great support to our customers.
More coming soon...